Thank you for purchasing from Swifty Scooters. If you are not entirely satisfied with your purchase, we’re here to help.
If you made your purchase from one of our registered dealers, please contact them directly. If you made a purchase through swiftyscooters.com, please read our returns policy below.
We offer a no hassle returns policy to any unused scooter, with all original packaging. For full-priced items, you have 30 days to contact us. For sale items, you have 14 days to contact us. You will need to provide proof of purchase. In these circumstances, you will be eligible for a full refund.
If you are not entirely satisfied with your scooter after riding it, you may still return your scooter to us. However, we reserve the right to make a deduction to your refund for wear and tear (for example the cost to replace the tyres, and scratches under the frame). This will be calculated once we have received and inspected your scooter.
The first thing to do is to contact us within the first 30 days of owning your scooter. We will need proof of purchase. When we receive your information we will explain what to do next. If you live in the UK or EU, and when the scooter is packed back into its box, we will arrange our courier to collect the scooter from you. If you live outside of the UK and EU, you will have to send the scooter back to us which can be expensive.
Please including the following information:
- Your name
- Your address
- Order number
- Product to be returned
- Reason for return (please select)
1) Damage upon arrival 2) Manufacturers defect 3) Incorrect product 4) Changed my mind 5) Unwanted gift 6) Modification 7) Service
- Action required (please select)
1) Refund 2) Exchange 3) Modification 4) Service
Over the festive period, we’re extending our returns policy, giving you until 15th January 2019 to send back any gifts which might not be quite right. We will offer a full refund or exchange on unused items with all original packaging, return postage is free for customers within the UK. Any returns received after this date will be issued store credit.
You will be eligible for a full refund of the cost of the product if you return your item unused with all original packaging intact. If you are returning your product from a country outside of the UK, you may have to cover the cost of the shipping charges.
Once we receive your item, we will inspect it and notify you that we have received the returned item. We will immediately notify you on the status of your refund after inspection. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
If the return is due to our mistake (e.g. wrong colour or manufacturing fault), then the shipping charges will also be fully refunded. In the UK we offer free shipping and free returns, so you can also be eligible for a full refund. If you live outside the UK, the shipping charges may not be refunded (dependent on location and reason for return), and the cost of the return shipping will be deducted from your refund. If you are unsure, please contact us, we're here to help.
Yes, you should be able to claim the duty back from your local customs office.