1. What is the shipping time for my scooter?

Same day - If your product is in stock, and you order before Midday (AEST) your scooter will be dispatched within 24 hours that we receive your order (not including weekends or bank holidays).
Next working day - If your product is in stock, and you order after Midday (AEST), your scooter will be dispatched the next working day that we receive your order (excluding weekends or bank holidays).
Further notice - If your product is on backorder or is a customised item, we will notify you when it is ready.

2. Can I change the delivery date or delivery address?

Yes, But once the parcel is in transit it will be difficult to make any changes.

3. What is the size and weight of the packed scooter box?

Our scooters are well packed in a sturdy cardboard box. It has a handle and strapping.

SwiftyONE - boxed size: 116cm x 71cm x 20cm, boxed weight 12.7kg
SwiftyZERO - boxed size: 121cm x 56cm x 21cm, boxed weight 11.7kg
SwiftyAIR - boxed size: 121cm x 56cm x 21cm, boxed weight 11.8kg
SwiftyIXI - boxed size: 110cm x 57cm x 18cm, boxed weight 10.6kg

4. How do I know what time the courier will arrive?

Normally the shipping details on the delivery docket will include your mobile number and the driver will contact you prior to delivery

5. Can you deliver to a PO box?

No.